Orders and Delivery
For order status, delivery address updates, payment questions, or cancellation requests, contact us with your phone number and order ID.
RV
Customer Support
Rơm Vàng iCuốn
Need help?
We are here to help with your Rơm Vàng app experience.
Contact us for help with orders, delivery, account access, vouchers, loyalty points, and app questions.
Send screenshots, order IDs, or account phone numbers when you need help.
Support Hours
08:00 - 21:00, GMT+7
Messages received outside support hours will be handled on the next business day.
How We Can Help
Account Access
If you cannot sign in with phone number and OTP, contact support and include the phone number used in the app.
Vouchers and Points
We can help check loyalty points, voucher redemption, and promotion code eligibility for your account.
Privacy and Data Requests
For profile updates, account deletion, or personal data requests, email us from the address linked to your account when possible.